KR
K R
1 reviews | Active since Sept 2021
02 Feb 2026, 15:13
NO REFUND AND RETURN
Currently receiving the most ridiculous service. I returned a microwave that was approved for refund. I haven't received the refund and I am being kept on hold for 10 to 20 minutes then they hang up. I also have requested a return for items and its been weeks without the items being collected. I am a frequent customer to Makro and constantly refer people to it but after this I am done, so disappointed!! Completely poor service!!
Helpful (0)
Replies (15)0
Replies (15)KR
K R's updateReviewer Update
02 Feb 2026, 15:14DEFECTIVE MICROWAVE FOR THAT MATTER
KR
K R's update02 Feb 2026, 15:14
Reviewer Update
DEFECTIVE MICROWAVE FOR THAT MATTER
Makro's replyOfficial
04 Feb 2026, 11:07Hi K R,
We apologize for the delay of your refund.
Kindly provide us with your order number so that we can follow up for you.
Regards,
Makro social media team.
We apologize for the delay of your refund.
Kindly provide us with your order number so that we can follow up for you.
Regards,
Makro social media team.
Best regards,
Makro's reply04 Feb 2026, 11:07
Official
Hi K R,
We apologize for the delay of your refund.
Kindly provide us with your order number so that we can follow up for you.
Regards,
Makro social media team.
We apologize for the delay of your refund.
Kindly provide us with your order number so that we can follow up for you.
Regards,
Makro social media team.
Best regards,
KR
K R's updateReviewer Update
05 Feb 2026, 15:36MAK*** NO REFUND ISSUED ITS BEEN OVER 10 DAYS BUT YOU TOOK MY ITEM, AND NOW I WAS TOLD ON WHATSAPP THAT THE REFUND FAILED, IF IT FAILED WHY WAS MY ITEM TAKEN AND APPROVED FOR REFUND? OD*** - I REQUESTED A RETURN AND THE ITEMS HAVE NOT BEEN COLLECTED, ITS BEEN WEEKS. DO KINDLY ASSIST AS I WILL HAVE TO ESCALATE THIS MATTER.
KR
K R's update05 Feb 2026, 15:36
Reviewer Update
MAK*** NO REFUND ISSUED ITS BEEN OVER 10 DAYS BUT YOU TOOK MY ITEM, AND NOW I WAS TOLD ON WHATSAPP THAT THE REFUND FAILED, IF IT FAILED WHY WAS MY ITEM TAKEN AND APPROVED FOR REFUND? OD*** - I REQUESTED A RETURN AND THE ITEMS HAVE NOT BEEN COLLECTED, ITS BEEN WEEKS. DO KINDLY ASSIST AS I WILL HAVE TO ESCALATE THIS MATTER.
KR
K R's updateReviewer Update
05 Feb 2026, 15:38 MAK**** NO REFUND ISSUED ITS BEEN OVER 10 DAYS BUT YOU TOOK MY ITEM, AND NOW I WAS TOLD ON WHATSAPP THAT THE REFUND FAILED, IF IT FAILED WHY WAS MY ITEM TAKEN AND APPROVED FOR REFUND? OD4***** - I REQUESTED A RETURN AND THE ITEMS HAVE NOT BEEN COLLECTED, ITS BEEN WEEKS. DO KINDLY ASSIST AS I WILL HAVE TO ESCALATE THIS MATTER.
KR
K R's update05 Feb 2026, 15:38
Reviewer Update
MAK**** NO REFUND ISSUED ITS BEEN OVER 10 DAYS BUT YOU TOOK MY ITEM, AND NOW I WAS TOLD ON WHATSAPP THAT THE REFUND FAILED, IF IT FAILED WHY WAS MY ITEM TAKEN AND APPROVED FOR REFUND? OD4***** - I REQUESTED A RETURN AND THE ITEMS HAVE NOT BEEN COLLECTED, ITS BEEN WEEKS. DO KINDLY ASSIST AS I WILL HAVE TO ESCALATE THIS MATTER.
Makro's replyOfficial
05 Feb 2026, 16:28Hi K R,
Kindly note that if the refund has failed, it will need to be reattempted in order to ensure successful processing and completion.
Makro social rnedia
Kindly note that if the refund has failed, it will need to be reattempted in order to ensure successful processing and completion.
Makro social rnedia
Best regards,
Makro's reply05 Feb 2026, 16:28
Official
Hi K R,
Kindly note that if the refund has failed, it will need to be reattempted in order to ensure successful processing and completion.
Makro social rnedia
Kindly note that if the refund has failed, it will need to be reattempted in order to ensure successful processing and completion.
Makro social rnedia
Best regards,
KR
K R's updateReviewer Update
08 Feb 2026, 15:48It’s not my fault that it failed, am I supposed to go back in store? This is not helpful. Unbelievable!
KR
K R's update08 Feb 2026, 15:48
Reviewer Update
It’s not my fault that it failed, am I supposed to go back in store? This is not helpful. Unbelievable!
Makro's replyOfficial
13 Feb 2026, 10:31Hi K R,
We apologise for the delay we are causing in receiving your refund.
We have escalated the matter to the finance department.
We will advise you with the feedback as soon as the refund is process.
We apologise for the delay we are causing in receiving your refund.
We have escalated the matter to the finance department.
We will advise you with the feedback as soon as the refund is process.
Best regards,
Makro's reply13 Feb 2026, 10:31
Official
Hi K R,
We apologise for the delay we are causing in receiving your refund.
We have escalated the matter to the finance department.
We will advise you with the feedback as soon as the refund is process.
We apologise for the delay we are causing in receiving your refund.
We have escalated the matter to the finance department.
We will advise you with the feedback as soon as the refund is process.
Best regards,
KR
K R's updateReviewer Update
14 Feb 2026, 08:30NO ONE HAS HELPED EVEN THE WRONG ORDER OD** HAS NOT BEEN COLLECTED SINCE THE 321st OF JAN, I HAVE BEEN ESCALATED TO THE FINANCE DEPARTMENT AND DELIVERY COMPANY FOR NUMEROUS TIMES NOW. I AM OPENING A CASE FOR THIS.
KR
K R's update14 Feb 2026, 08:30
Reviewer Update
NO ONE HAS HELPED EVEN THE WRONG ORDER OD** HAS NOT BEEN COLLECTED SINCE THE 321st OF JAN, I HAVE BEEN ESCALATED TO THE FINANCE DEPARTMENT AND DELIVERY COMPANY FOR NUMEROUS TIMES NOW. I AM OPENING A CASE FOR THIS.
Makro's replyOfficial
16 Feb 2026, 14:33Hi K R,
We sincerely apologize for the delay of your refund.
We have received feedback from our finance department now stating that your refund has been successfully approved.
The refund will reflect back into your account within the next 7 to 14 working days, bank dependent.
Upon checking your bank statements, please ensure that you refer to the date of purchase, as the bank usually backdates these payments.
We sincerely apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
We sincerely apologize for the delay of your refund.
We have received feedback from our finance department now stating that your refund has been successfully approved.
The refund will reflect back into your account within the next 7 to 14 working days, bank dependent.
Upon checking your bank statements, please ensure that you refer to the date of purchase, as the bank usually backdates these payments.
We sincerely apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
Best regards,
Makro's reply16 Feb 2026, 14:33
Official
Hi K R,
We sincerely apologize for the delay of your refund.
We have received feedback from our finance department now stating that your refund has been successfully approved.
The refund will reflect back into your account within the next 7 to 14 working days, bank dependent.
Upon checking your bank statements, please ensure that you refer to the date of purchase, as the bank usually backdates these payments.
We sincerely apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
We sincerely apologize for the delay of your refund.
We have received feedback from our finance department now stating that your refund has been successfully approved.
The refund will reflect back into your account within the next 7 to 14 working days, bank dependent.
Upon checking your bank statements, please ensure that you refer to the date of purchase, as the bank usually backdates these payments.
We sincerely apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
Best regards,
KR
K R's updateReviewer Update
19 Feb 2026, 06:30NO PAYMENT HAS BEEN RECEIVED!! AND WHAT ABOUT OD***. I HAVE NOW RECEIVED AN SMS SAYING THE RETURN FAILED, HOW IS THAT MY FAULT WHEN THE COLLECTION COMPANY DID NOT COME TO COLLECT THE WRONG ORDER I WAS SENT???
KR
K R's update19 Feb 2026, 06:30
Reviewer Update
NO PAYMENT HAS BEEN RECEIVED!! AND WHAT ABOUT OD***. I HAVE NOW RECEIVED AN SMS SAYING THE RETURN FAILED, HOW IS THAT MY FAULT WHEN THE COLLECTION COMPANY DID NOT COME TO COLLECT THE WRONG ORDER I WAS SENT???
Makro's replyOfficial
19 Feb 2026, 13:39Hi K R's,
Please be advised that Finance has confirmed the refund has already been processed on their side.
You may need to allow some time for the funds to reflect in your account, as the posting period can vary depending on your bank.
We kindly ask for your patience during this process.
Should the funds not appear within the expected timeframe, please let us know so that we can follow up further with Finance and assist you accordingly.
Regards,
Makro Social Media
Please be advised that Finance has confirmed the refund has already been processed on their side.
You may need to allow some time for the funds to reflect in your account, as the posting period can vary depending on your bank.
We kindly ask for your patience during this process.
Should the funds not appear within the expected timeframe, please let us know so that we can follow up further with Finance and assist you accordingly.
Regards,
Makro Social Media
Best regards,
Makro's reply19 Feb 2026, 13:39
Official
Hi K R's,
Please be advised that Finance has confirmed the refund has already been processed on their side.
You may need to allow some time for the funds to reflect in your account, as the posting period can vary depending on your bank.
We kindly ask for your patience during this process.
Should the funds not appear within the expected timeframe, please let us know so that we can follow up further with Finance and assist you accordingly.
Regards,
Makro Social Media
Please be advised that Finance has confirmed the refund has already been processed on their side.
You may need to allow some time for the funds to reflect in your account, as the posting period can vary depending on your bank.
We kindly ask for your patience during this process.
Should the funds not appear within the expected timeframe, please let us know so that we can follow up further with Finance and assist you accordingly.
Regards,
Makro Social Media
Best regards,
KR
K R's updateReviewer Update
20 Feb 2026, 09:00It is two different orders I am referring - one was taken in for a refund (not received), the other has not been collected since the 21st of Jan (OD Number)
KR
K R's update20 Feb 2026, 09:00
Reviewer Update
It is two different orders I am referring - one was taken in for a refund (not received), the other has not been collected since the 21st of Jan (OD Number)
Makro's replyOfficial
22 Feb 2026, 11:40Hi K,
We are still awaiting feedback on both orders.
Once we receive the information, we will revert back to you.
Apologies for the delay and thank you for your patience.
Makro Social Media
We are still awaiting feedback on both orders.
Once we receive the information, we will revert back to you.
Apologies for the delay and thank you for your patience.
Makro Social Media
Best regards,
Makro's reply22 Feb 2026, 11:40
Official
Hi K,
We are still awaiting feedback on both orders.
Once we receive the information, we will revert back to you.
Apologies for the delay and thank you for your patience.
Makro Social Media
We are still awaiting feedback on both orders.
Once we receive the information, we will revert back to you.
Apologies for the delay and thank you for your patience.
Makro Social Media
Best regards,
KR
K R's updateReviewer Update
26 Feb 2026, 11:51MAKRO WILL NOT HELP - IN STORE, ON PHONE CALL OR EVEN ONLINE, THIS IS THE MOST TERRIBLE SERVICE I HAVE EVER RECEIVED, I HAVE REPORTED THIS MATTER, ALL THE BEST.
KR
K R's update26 Feb 2026, 11:51
Reviewer Update
MAKRO WILL NOT HELP - IN STORE, ON PHONE CALL OR EVEN ONLINE, THIS IS THE MOST TERRIBLE SERVICE I HAVE EVER RECEIVED, I HAVE REPORTED THIS MATTER, ALL THE BEST.
Makro's replyOfficial
27 Feb 2026, 11:37Hi K,
Kindly advise if you have received the refund for the order number MAK*** as finance has advised that this refund has been processed.
You might need to allow the time period of 7-14 working days in order for the refund to reflect.
Kindly provide us with the OD order number for the second order.
Regards,
Makro social media team.
Kindly advise if you have received the refund for the order number MAK*** as finance has advised that this refund has been processed.
You might need to allow the time period of 7-14 working days in order for the refund to reflect.
Kindly provide us with the OD order number for the second order.
Regards,
Makro social media team.
Best regards,
Makro's reply27 Feb 2026, 11:37
Official
Hi K,
Kindly advise if you have received the refund for the order number MAK*** as finance has advised that this refund has been processed.
You might need to allow the time period of 7-14 working days in order for the refund to reflect.
Kindly provide us with the OD order number for the second order.
Regards,
Makro social media team.
Kindly advise if you have received the refund for the order number MAK*** as finance has advised that this refund has been processed.
You might need to allow the time period of 7-14 working days in order for the refund to reflect.
Kindly provide us with the OD order number for the second order.
Regards,
Makro social media team.
Best regards,