NO REFUND AND NO ORDER RECEIVED

On 28 January I have ordered 3x Elektra Stand Fans-amount R1500

After I have ordered I got a notification that delivery will only be on 21 February which I was not going to accept-delivery time too long

I have phoned in on 29 January to cancell the order, I have asked for a reference number and was told I can use my order number as reference The next day I have received a notification that order was collected by a courier

I phoned in again and was told this order was never cancelled by your relevant department and have send a whatsapp as well confirming cancelation I told the lady to please cancell this order again]

The next day I received a sms stating the courier on way with parcel I phoned in again and was told it will be escalated to the correct department I have send 4 whatsapp messages as well confirming this order was cancelled-seems like the person answering the whatsapp messages have NO IDEA what is going on

AND NOW TODAY- I received a sms and email stating the order was delivered by my address I HAVE NOT RECEIVED THIS ORDER!!

This type of service is totally unacceptable!

I need an answer as soon as possible and a refund of R1500 back into our account BEYOND PATHETIC SERVICE