JS
JANINE S
1 reviews | Active since Feb 2016
02 May 2023, 16:24
NO REFUND AFTER ORDER CANCELLATION
Purchased goods online at Makro and 1 month later I am still waiting on my refund as I cancelled the full order. To my suprise the site now shows that I collected the goods which is not true . I have contacted Makro call centre 4 times already and every time they tell me it's been assigned to an agent but no agent has contacted me. Makro can I please just get my full refund as I did not collect these items
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Replies (1)JS
JANINE S's updateReviewer Update
02 May 2023, 16:59Makro Team, I have heard the same story over and over for the last few weeks. Everyone is escalating the case but no feedback is forthcoming. Pls just give me my refund now. It's so strange how the order status went to "collected" 3 days after I cancelled the order 😡 Please stop making promises and just pay my refund . I am spending more money on phone calls to your call centre and not getting any response
JS
JANINE S's update02 May 2023, 16:59
Reviewer Update
Makro Team, I have heard the same story over and over for the last few weeks. Everyone is escalating the case but no feedback is forthcoming. Pls just give me my refund now. It's so strange how the order status went to "collected" 3 days after I cancelled the order 😡 Please stop making promises and just pay my refund . I am spending more money on phone calls to your call centre and not getting any response