No refund 9 working days after cancelling order

Item: Makro
Rating: 2
Author: Gareth S

I placed order MAK121127 on 5 Dec, cancelled it on 12 Dec and even after following up with the call centre 3 times Makro failed to transfer the refund.<br> <br> I would not order from or trust Makro Online again after this experience.<br> <br> Thank you to Sisanda Mzolo who is the only person who seems genuinely interested in helping me, I wish she had taken the case 9 days ago.

Helpful (0)

Replies (1)

Makro's replyOfficial

24 Dec 2015, 12:54

Hello garethshaw78,

Thank you for taking the time to raise below concerns with us.

I believe our online support agent ( Calvin Smith) has been in contact the refund was processed. I hope your complaint has been resolved to your satisfaction.

Please accept our sincerest apology for any trouble or inconvenience we have caused you.

Thank you once again for bringing the query to our attention.

Regards
Mmule moropa

Makro's reply24 Dec 2015, 12:54

Official