BD
Belinda D
1 reviews | Active since May 2023
12 Dec 2024, 17:26
No refund
I ordered an item from Makro on 7 November and the incorrect item was delivered. I asked for a return and this was collected on Monday 18th November. I keep trying to follow-up on when I will get my refund, as they say within 7 working days, but I keep on getting "in process". I have sent several emails without a proper reply, so yesterday I called customer service, only to be told the same "in process". It seems as if no one is attending to this query. How do I escalate and get my refund?
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Replies (3)BD
Belinda D's updateReviewer Update
23 Dec 2024, 10:32I have emailed and phones and get no response. The incorrect item was collected by a courier and I desperately need the R499 to be refunded. This is since 18 November.
BD
Belinda D's update23 Dec 2024, 10:32
Reviewer Update
I have emailed and phones and get no response. The incorrect item was collected by a courier and I desperately need the R499 to be refunded. This is since 18 November.
BD
Belinda D's updateReviewer Update
31 Dec 2024, 12:04The item returned was order number
MAK***
I ordered the set of Imagimags in the picture which is the construction set. Soft plastic building blocks were delivered instead of the Imagimags. They were delivered on 14 Nov and returned on Mon 25 November. I am still awaiting the refund. The Courier Guy collected the item. Value Express came a little later but the return was already done.
MAK***
I ordered the set of Imagimags in the picture which is the construction set. Soft plastic building blocks were delivered instead of the Imagimags. They were delivered on 14 Nov and returned on Mon 25 November. I am still awaiting the refund. The Courier Guy collected the item. Value Express came a little later but the return was already done.
BD
Belinda D's update31 Dec 2024, 12:04
Reviewer Update
The item returned was order number
MAK***
I ordered the set of Imagimags in the picture which is the construction set. Soft plastic building blocks were delivered instead of the Imagimags. They were delivered on 14 Nov and returned on Mon 25 November. I am still awaiting the refund. The Courier Guy collected the item. Value Express came a little later but the return was already done.
MAK***
I ordered the set of Imagimags in the picture which is the construction set. Soft plastic building blocks were delivered instead of the Imagimags. They were delivered on 14 Nov and returned on Mon 25 November. I am still awaiting the refund. The Courier Guy collected the item. Value Express came a little later but the return was already done.
BD
Belinda D's updateReviewer Update
14 Feb 2025, 10:12As you can see, the last response was 3 Jan. We are now 14 Feb and I'm still awaiting feedback or a refund. It is now three months since this has been going on (7 Nov). Please can you urgently give me some positive feedback and a refund.
BD
Belinda D's update14 Feb 2025, 10:12
Reviewer Update
As you can see, the last response was 3 Jan. We are now 14 Feb and I'm still awaiting feedback or a refund. It is now three months since this has been going on (7 Nov). Please can you urgently give me some positive feedback and a refund.