No proper feedback and communication from the store

I had placed an order online on Makro and firstly the order was delivered in bits and pieces,then the Stove that was order can in faulty,i have called makro and received ref number and i was told that the store which dispatched the item was Makro Germiston and they will call me back within 48 hours to let me know if they will come collect or repair the stove and this was on the 12.02.2020 and today is the 17.02.2020 and still no feedback.i have been calling the makro help line and i am told that the matter was escalated to the store and now its 16h10 and still no call received from the store whatsoever!!!