No products delivered!!

If I can give Makro a 0 I would!! I place an order on the 20th of March for candles on Makro online. After waiting about two weeks, I have not received anything regarding the shipping of my candles even tough it shows that my candles have been packed and it is waiting to be shipped. I then sent numerous emails and called customer service numerous times. Eventually on the 13th of April at 13:43 I got a email saying that said my packaging is on the courier and at the same time on 13 April (13:43) I got an email saying my order has been delivered. Not only is this not true but it is absolutely impossible as I live ****m from the nearest makro!!! I again phoned and emailed them numerous times but no one can give me an answer, they only tell my they Wil escalate my query. And now everytime I call and tell them that my products have not been delivered they ask my for all the details order number everything and as soon as they go into the order and confirm the content of the order the phoneline "cuts out" each and everytime. That is not a coincidence and I feel like they do not have answers and that they do not want to send me my products I paid for.