No process to deal with items that have no price.

I purchase a 4-pack of Penflex whiteboard markers from Makro Riversands on 11 Jan 2022.

At the till the cashier and other staff were unable to obtain a price for the item. There was also no price on the shelf. Eventually after 25 minutes the store manager used the price of an old product that is no longer stocked in your store.

In terms of the CPA, is Makro allowed to charge me for an item where no price is displayed on the shelf, no price is available at your tills and are they allowed to charge me the price of an obsolete item that they do not stock with a different barcode?

The staff and management at Makro stores are also not trained to deal with these types of unexpected scenarios.

I emailed Makro Customer Care on 11 Jan, and also called multiple times since then. To date, I have not received a response.