RVDM
Raymund Van Der Mescht

1 reviews | Active since Nov 2011

25 Jan 2016, 11:14

No Prices!!

I live in Sinoville-Pretoria, and my closest Makro are Wonderboom 5km from my home. But to get decent service I have to travel 25km to Silverlakes. Why cant Makro-Head office sort out Wonderboom branch?? I even called the call centre on 3 previous cases. But nothing gets done!! Close the branch if you don't care to do anything!! Most of the store items got NO prices, those that do, are at the wrong location. The automatic till router doesn't work, and 2 people have to tell customers which available till are open!! After months of operating like this, really where is maintenance?? I struggle to get a new Makro card for 8 years, as the card printing mashine is always broken!! So many problems, for so many years. Branch managers has come and gone, but the problems stay forever!! But if you look in stoor at all the workers just standing around, its not a shortage of staff. They can do with half. Lazyness, and lack of discipline. 2 price scanners are located in the store, and you end up tired just walking up and down to check prices!! Are Makro ashame of pricing there items?? This is not the first complaint about it, but I hope it will be the last!!

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Replies (1)
Makro
Makro's reply27 Jan 2016, 10:24
Official
Hello raymundpta,


Thank you very much for bringing your concerns to our attention. It is feedback like this that can help us be more effective and efficient to our customers. We must also sincerely apologize for the bad service that you mentioned you had received in our store, however please be advised that it is not our intention to render bad service to our customers but we strive to excite and delight our customers with the most exciting range, prices and efficient service.

We would once again like to apologize for any inconvenience caused during your last visit and hope that you notice a difference on your next visit to our store.


Regards
Mmule Moropa

Best regards,