Hellopeter
Share Your Experience
EM
Elsabe M

1 reviews | Active since May 2014

18 Dec 2018, 16:31

No presents for Christmas for grandchildren

Placed an order for Christmas Presents for my grandchildren on 28/11/2018. Up to now, 18/12/2018 I have not received my online order for MAK ********** . First of all the order was only processed last week Monday, 10 Dec 2018 due to stock they did not have although when ordering online, they had stoc****! Now i would like to know what do I tell my grandchildren on Christmas day why they did not receive presents. Sjoe, Makro is a bubble burster to say the least. Big on selling, small on delivering. I cannot go and buy new presents as i have spent all the money I had on the online shop. Also, using false adverti*****t stating 7 to 10 working days. Please wake up - how many days now??? use a calculator and calculate. Believe me, if i do not receive this order in time, i will get in my car, Makro will refund me for my petrol, and the GENERAL MANAGER of the shop will explain to my small grandchildren, in front of staff and customers why Makro are so mean toward children and not honouring their commitment after taking my money and not delivering the presents. I am also waiting for the refund HOOK 3 Wheel S****** Pink/blue Article number :339512EA 2 x R249 = R498.00. still have not yet received the refund. Sjoe again........... You are commiting on paper false adverti*****t so this i will take to court.

NO CHRISTMAS PRESENTS FOR GRAND CHILDREN.... DO YOU THINK THIS IS GREAT OR DO YOU THINK THIS IS NORMAL

0
Replies (2)
Makro
Makro's reply18 Dec 2018, 17:00
Official
Thank you for your post.  Your complaint has been escalated through to our follow up team so that they can assist with regards to the below. They will be in touch with you.
 
Regards
Makro Team
EM
Elsabe M's update19 Dec 2018, 09:43
Reviewer Update
An Official business reply is not working for me. Up to now no one has contacted me with regards to this. Makro personnel, please read the Consumer Protection Act, the section on false adverti*****t, and the fact that you put on your order 7 - 10 working days and do deliver on your promise, is false adverti*****t, i did contact the consumer protection counsel to lodge a formal complaint against Makro. First of all, i would have expected a call this morning from Makro on how to solve my problem. But i had to call Makro again and speak to yet another call centre employee, explaining the whole situation over. Waiting on the line (paying for my airtime, myself) Call started at 09:10 and now 09:24, so how much do you think am i paying for my phone bill. Makro, you are unbelievable!!! please look at this card and see how much is spent at Makro. this will be the last time that this will happen. I will now use any other supplier and Makro will lose the business that adds up to thousands of rands spent at your shop. maybe if i get on my knees and beg you will help but i doubt it as you have so many customers, so one unhappy one will not make a difference. But what i am going to do is use social media to spread my story and hopely you will phone me!!! maybe that will work to get your attention. Please have an explanation ready for my grandchildren why Makro did not honour their commitment after taking my money and not delivering their Christmas gifts as i will be in store on the 27th if i did not receive the gifts for Christmas and the Managers of the store can explain to my grandchildren why they did not receive gifts!! So your comment above on "we will follow up and get back to you ------ again not cool!!!