TL
Thabiso L

1 reviews | Active since Oct 2024

05 Feb 2026, 05:56

No payment from Makro

The experience I am having with Makro sellers market is so frustrating and annoying. I won’t recommend it to anyone honestly. Last weekend I couldn’t log in to fulfil orders because of the recapture issue now they not paying me my remittance thats it’s due to me I have emailed them countless times no response just to say the issue is with Standard Bank. I work for a bank and an issue doesn’t take days to fix that. I just want my money back and close the ****in Makro account I am drained and annoyed no response from them lack of communication I didn’t want to come here but Makro has been treating this matter with no respect and there’s no Assurance that sellers' SLA ratings and accounts will not be penalised during this period. It seems like we must respect the sellers agreement we signed but they don’t respect it on their end it’s a breach of contract I want my ****in money back and close the account I’m fed up. There are people that are owed money for months without pay I feel violated

0
Replies (5)
Makro
Makro's reply05 Feb 2026, 09:28
Official
Hi  Thabiso,

We are sorry to hear that you are having issues with the Marketplace team. 

Kindly get in contact with the Marketplace team as they are the only department that can assist you regarding your query. 

We apologize for the incovenience caused. 

Regards,
Makro social media team. 
TL
Thabiso L's update05 Feb 2026, 09:31
Reviewer Update
Good day I have tried numerous times to contact them with no response from their end they don’t have a inbound contact centre what do we do in this regard
Makro
Makro's reply05 Feb 2026, 11:24
Official
 Hi  Thabiso,

Please email the Marketplace team on  ***.

The team will respond to your query as that the is the method of communication. 

We apologize for the inconvenience caused. 

Regards,
Makro social media team. 
TL
Thabiso L's update05 Feb 2026, 11:40
Reviewer Update
Like I have said I have sent emails to them with no response, I do not know if they have a standard SLA time that they follow because they do not reply. I have emailed since 3 days back still no response

Makro
Makro's reply05 Feb 2026, 12:07
Official
 Hi Thabiso,

They will provide you with feedback. 

We apologize for the delay. 

Regards,
Makro social media team.