1 reviews | Active since Jun 2012
NO ORDER OR ANSWERS
<p>An order was placed and paid for on 7/11/2016. On 18/11/2016 Sibusiso Chabalala told be that delivery will be 25/11/2016, no delivery. On 28/11/2016 I received an email to say the order is on its way, still no delivery. It is now 14/12/2016, still no delivery. When ever I call to querie where the order is, I'm being told that they will call me back and that also doesn't happen. How long must I still wait for 1 item?!?!?!?!</p>
Please accept our sincere apologies for the inconvenience you may have experienced in respect to your online exclusive order.
At Makro we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations. Upon thorough review of the situation, we narrowed the cause to the delay of this product from our supplier.
Exclusive orders are not kept at our stores, this is why we specified online that this products can take up to 21 days to be delivered to our customers, we order them through our suppliers who may also have to manufacture the item if they do not have at the time we receive the order. The delay was due to the fact that the supplier did not have stock.
We deeply value your relationship with Makro and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us.
Regards
Mmule Moropa
Please accept our sincere apologies for the inconvenience you may have experienced in respect to your online exclusive order.
At Makro we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations. Upon thorough review of the situation, we narrowed the cause to the delay of this product from our supplier.
Exclusive orders are not kept at our stores, this is why we specified online that this products can take up to 21 days to be delivered to our customers, we order them through our suppliers who may also have to manufacture the item if they do not have at the time we receive the order. The delay was due to the fact that the supplier did not have stock.
We deeply value your relationship with Makro and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us.
Regards
Mmule Moropa