No Order History After Online Purchase

It's usually easy to return an item that you bought online, I've never had a problem returning anything, but leave it to Makro to completely ***** customers who shop online.

About a month ago, I thought it was about time to log a return on a defective appliance. So I go online, and log in - to my surprise, Makro's online store tells me that I have no order history. WHAT THE HELL.

I made sure that the error was not on my side. I still all my email order confirmations, and invoices, etc. Even when I click my profile link in the invoice, and I'm redirected to the website, "You have not made any purchases yet."

I sent an email with regards to my problem and received this message "We are aware of the current technical difficulties experienced when browsing our website. It has been noticed and we can guarantee you that our Technicians are working extremely hard to resolve the matter as soon as possible. We do apologize for the inconvenience caused”.

So can you guess when I got this email? On MARCH 18. I am going into my third week of waiting for these so-called "Hard Working" technicians to fix this issue.

Makro, you are burning up the duration of my warranty. How do you expect customers to return their goods when their proof of purchase and all details regarding their order have vanished? Please let me know, since I am tired of waiting.