No online delivery 2 weeks
<p>I ordered and paid for items on the makro online store on 30 October.<br />the items arrived a few days later completely scratched and damaged. I therefore, sent it back with the courier company, requesting replacements.</p> <p>After a week, I contacted makro regarding delivery and was informed that my order had been cancelled. I did not receive my money back, no one from makro had made contact with me at any time and I had not given instruction or consent to anyone to cancel my order. <br />After struggling for a considerable time, Sending emails and spending hours on the phone, I was informed that my order would be delivered on 8 November. <br />Again no one contacted me and nothing was delivered.<br />after more phone calls, I was assured the goods would be delivered on 11 November. <br />Again no one contacted me and nothing was delivered.</p> <p>after two weeks of waiting for a delivery from makro woodmead which is only 9 km away from my house (the items are too large to fit into my vehicle), I am writing this complaint against the worst service I have ever received.</p>
Please accept our sincere apologies for the inconvenience you may have experienced in respect to your online order.
At Makro we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations.
As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by addressing the matter with the online team to monitor their orders accordingly. In this case we do admit that we are at fault. We should have communicated the delay with you.
We deeply value your relationship with Makro and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us.
As a token of appreciation , for the interest shown in Makro by bringing this matter to our attention, we will offer you R150.00 Makro gift card to compensate you for the inconvenience caused.
Regards
Mmule Moropa
Please accept our sincere apologies for the inconvenience you may have experienced in respect to your online order.
At Makro we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations.
As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by addressing the matter with the online team to monitor their orders accordingly. In this case we do admit that we are at fault. We should have communicated the delay with you.
We deeply value your relationship with Makro and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us.
As a token of appreciation , for the interest shown in Makro by bringing this matter to our attention, we will offer you R150.00 Makro gift card to compensate you for the inconvenience caused.
Regards
Mmule Moropa