PS
Pieter S
1 reviews | Active since Mar 2014
21 May 2020, 09:03
No online customer service
Placed an order on the 11th of May. Have sent 2 e-mails to find out what is happening. No responses received. Not even a 'we've received your mail', nothing at all. SHOCKING!! I can't even cancel my order. I will avoid supporting this business. I still have no idea when or if I will be getting my order
Helpful (0)
Replies (3)0
Replies (3)
Makro's replyOfficial
21 May 2020, 09:29Good day Pieter,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply21 May 2020, 09:29
Official
Good day Pieter,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
PS
Pieter S's updateReviewer Update
21 May 2020, 11:01Hi
Actually I do not find the above in order. I have already been waiting 24-48 hours with no response! Is another 24-48 hours to find a simple package in your DC your idea of a priority?
Also, your response tells me nothing about my order! All it takes is someone to go to your DC and let me know what is going on.
No liaising with management required. You are correct about our journey, what was supposed to be a simple order has indeed become a journey! Unfortunately not a nice one.
I eagerly await to hear what is going on with my one, simple order and when I will be receiving it...
Regards,
Pieter
Actually I do not find the above in order. I have already been waiting 24-48 hours with no response! Is another 24-48 hours to find a simple package in your DC your idea of a priority?
Also, your response tells me nothing about my order! All it takes is someone to go to your DC and let me know what is going on.
No liaising with management required. You are correct about our journey, what was supposed to be a simple order has indeed become a journey! Unfortunately not a nice one.
I eagerly await to hear what is going on with my one, simple order and when I will be receiving it...
Regards,
Pieter
PS
Pieter S's update21 May 2020, 11:01
Reviewer Update
Hi
Actually I do not find the above in order. I have already been waiting 24-48 hours with no response! Is another 24-48 hours to find a simple package in your DC your idea of a priority?
Also, your response tells me nothing about my order! All it takes is someone to go to your DC and let me know what is going on.
No liaising with management required. You are correct about our journey, what was supposed to be a simple order has indeed become a journey! Unfortunately not a nice one.
I eagerly await to hear what is going on with my one, simple order and when I will be receiving it...
Regards,
Pieter
Actually I do not find the above in order. I have already been waiting 24-48 hours with no response! Is another 24-48 hours to find a simple package in your DC your idea of a priority?
Also, your response tells me nothing about my order! All it takes is someone to go to your DC and let me know what is going on.
No liaising with management required. You are correct about our journey, what was supposed to be a simple order has indeed become a journey! Unfortunately not a nice one.
I eagerly await to hear what is going on with my one, simple order and when I will be receiving it...
Regards,
Pieter
PS
Pieter S's updateReviewer Update
28 May 2020, 15:05WHERE IS MY ORDER MAKRO?????? Where is my response Makro??? Give me my money back!
PS
Pieter S's update28 May 2020, 15:05
Reviewer Update
WHERE IS MY ORDER MAKRO?????? Where is my response Makro??? Give me my money back!