NO ONLINE ASSISTANCE FOR ONLINE ORDERS MONEY TAKEN BUT NO DELIVERY

Item: Makro
Rating: 1
Author: Angelique S

I placed an order online, however after trying to contact Makro telephonically and email, I have had no response from them. I have decided to cancel the order, but once again, emails are not being responded to, the WhatsApp number advises to phone, and I have been on phone multiple times, first call the lady put me on hold for more than 20 minutes. I phoned back and she put the phone down in my ear. More calls where no one answers.

I would like my order cancelled and money back!

Helpful (0)

Replies (1)

Makro's replyOfficial

05 May 2020, 15:20

Good day Angelique,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply05 May 2020, 15:20

Official