No one knows what is going on??

<p>I have app**** for a Makro credit card or Financial Loan at the Makro Germiston branch on 11 June 2017, I had to fill in both documents to apply for both services and see if I get accepted for either or both and then decide which one I want to take. The guy that assisted me explained everything to me and took my documents to scan it through to get it submitted and promised I will get a phone call before the end of the day. Since that day I have received numorous phone calls advising that they cant find my documents I tell each one of them that it was scanned that day and they must check with the guy that did my application. The guy that assisted me with the application filled in "R3 000" extra income on my application as he said "I really want you to be approved" I was phoned and asked about that R3 000 as it can not be seen on my bank statement, making me look like a *********. I have received 2 sms's advising me that my application was cancelled. How difficult is it to keep track of a clients documents? All of them very personal documents. Do you not have a privacy policy in place? Where is my documents if it can not be found by numerous staff members? </p>