No one calls you back

I purchased a fridge just before Christmas last year but my issue doesn't belong to Hisense as I will explain but with the staff who deal with repairs. <br> <br> Our fridge temperature control dial wasn't working so I called Makro to have it repaired. Had not had the fridge for more than a month but could only log the repair after our holiday away. I called 5 - 6 times to Makro and at the end of each call I was told someone would call me back. The last call I finally received a call telling me that the paper work had been submitted (or some type of related story). 4 days later I had heard nothing back. I called again, same thing, someone will call you back. <br> <br> Tired of this abuse I decided to call Hisense myself, logged the fault and had a reply that day that the technician would be there the next day, which he was. He ordered a part for us and the fridge fixed within a matter of days. <br> <br> Not once did Makro staff do what they said they would do. Truly disappointing because if you were unable to carry out the task then don't say that you will. <br> <br> Apart from this your floor staff suck. They play football with one another down the aisles. I've seen this happen on more than one occasion.