VB
Verushka B
1 reviews | Active since Dec 2025
29 Dec 2025, 18:55
No lack of service-there was no service
If I could give Makro Online a zero I would. So, after my initial complaint I received a what's app and email to say sorry we will do better. No telephonic conversation was had no TCF policy implemented. ZERO, as apparently a what's app saying we are sorry will suffice as the customer is small fry and clearly doesn't matter and of course this only happened after my hellopeter complaint So, they were supposed to collect this oversized couch today that is taking up the majority of my father in laws room but alas, no one pitched. No email, no call no what's app after I sat at home waiting for this collection. So, as my return was logged on 22 December, collection apparently only possible 29 December and my reimbur*****t apparently only possible 12 January 2026, the question now begs. Is Makro going to delay the collection of this oversized couch I didn't order to claim they don't have to refund me on the 12th of January 2026 as refunds are x amounts of days after collection, or will the couch remain standing here indefinitely as I refuse to waste more airtime getting the standard answer of, we will escalate it. If the couch is not collected by tomorrow, I will escalate it to the Ombudsman and see if that will yield results as I will never deal with this lot again.
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Replies (6)VB
Verushka B's updateReviewer Update
31 Dec 2025, 11:30Right, so today is the 31st and still no indication on when this couch will be collected and if I will still receive my refund on the 12th of January 2026 as I have to my shock and horror now read hordes of other complaints regarding Makro and Makro online and how people are being ignored and not refunded. Had I seen this prior to placing my order I would never have ordered through them. So, courts are currently in recess, but I reserve my legal rights herein should this not be resolved as I'm done playing nice now.
VB
Verushka B's update31 Dec 2025, 11:30
Reviewer Update
Right, so today is the 31st and still no indication on when this couch will be collected and if I will still receive my refund on the 12th of January 2026 as I have to my shock and horror now read hordes of other complaints regarding Makro and Makro online and how people are being ignored and not refunded. Had I seen this prior to placing my order I would never have ordered through them. So, courts are currently in recess, but I reserve my legal rights herein should this not be resolved as I'm done playing nice now.
VB
Verushka B's updateReviewer Update
05 Jan 2026, 09:52Right , so after my social media complaints Makro has now reneged on their undertaking to refund me and in contravention of the Consumer protection Act they are now informing me my refund is cancelled and i must keep the couch i didn't order and they will retain my R5500 as now all of a sudden its a non returnable item notwithstanding that they delivered a couch i did not order. No one at head office picks up phones, the return line stays on elevator music and I'm sitting with a father in law with emphysema who is living on borrowed time and must try and navigate around this massive couch in his small room as he cannot utilize it because then i definitely cannot return it. So i guess i will now be issuing summons. So as an attorney i am severely frustrated so i actually cant imagine what consumers without a legal background must be going through. I will be posting updates on my civil suit and publishing all legal documents as clearly this is in public interest that customers are aware of the consequences of dealing with Makro as Makro clearly doesn't care about bad publicity or customer satisfaction.
VB
Verushka B's update05 Jan 2026, 09:52
Reviewer Update
Right , so after my social media complaints Makro has now reneged on their undertaking to refund me and in contravention of the Consumer protection Act they are now informing me my refund is cancelled and i must keep the couch i didn't order and they will retain my R5500 as now all of a sudden its a non returnable item notwithstanding that they delivered a couch i did not order. No one at head office picks up phones, the return line stays on elevator music and I'm sitting with a father in law with emphysema who is living on borrowed time and must try and navigate around this massive couch in his small room as he cannot utilize it because then i definitely cannot return it. So i guess i will now be issuing summons. So as an attorney i am severely frustrated so i actually cant imagine what consumers without a legal background must be going through. I will be posting updates on my civil suit and publishing all legal documents as clearly this is in public interest that customers are aware of the consequences of dealing with Makro as Makro clearly doesn't care about bad publicity or customer satisfaction.
VB
Verushka B's updateReviewer Update
05 Jan 2026, 12:11MAKRO all of a sudden declined my refund not the Courier. MAKRO is in contravention of the Consumer protection Act which is South African legislation NOT the courier. So please stop giving me non sensical responses. The courier has nothing to do with MAKRO reneging on the undertaking to refund me and telling me i am no longer eligible for a refund after agreeing to the refund in writing. I once again phoned after my last post and was told someone from the returns department would personally phone me. What did i get....crickets!!!!!!!!!!!!!!!!!!!
VB
Verushka B's update05 Jan 2026, 12:11
Reviewer Update
MAKRO all of a sudden declined my refund not the Courier. MAKRO is in contravention of the Consumer protection Act which is South African legislation NOT the courier. So please stop giving me non sensical responses. The courier has nothing to do with MAKRO reneging on the undertaking to refund me and telling me i am no longer eligible for a refund after agreeing to the refund in writing. I once again phoned after my last post and was told someone from the returns department would personally phone me. What did i get....crickets!!!!!!!!!!!!!!!!!!!
VB
Verushka B's updateReviewer Update
09 Jan 2026, 14:37Dear Sir/ Madam, so since the 6th no further reply. Today is the 9th. No one has contacted me and the couch remains standing which means my refund will clearly also not be received on the 12th which is Monday. So the excuse is going to remain, as long as the couch is not collected by your courier, no refund will be processed. Is this your way of trying to bypass the consumer protection act?
VB
Verushka B's update09 Jan 2026, 14:37
Reviewer Update
Dear Sir/ Madam, so since the 6th no further reply. Today is the 9th. No one has contacted me and the couch remains standing which means my refund will clearly also not be received on the 12th which is Monday. So the excuse is going to remain, as long as the couch is not collected by your courier, no refund will be processed. Is this your way of trying to bypass the consumer protection act?
VB
Verushka B's updateReviewer Update
10 Jan 2026, 14:10Right, so the only time I receive any form of response is when I post on this forum. Till today NO ONE has bothered to pick up a phone and call. In addition, the only reply I receive is a copy and paste of: Our sincere apologies, we are truly sorry, we will follow up and or we will escalate. How difficult is it to pick up a phone, phone a courier to collect the couch and refund the consumer but I suppose it's easier sending us all copy and paste emails with zero action taken. What exactly is the problem why are you not able to provide feedback as in, we phoned the courier on this date, this was the reply and or undertaking. This is what the returns department said. So, in the absence of any constructive feedback this leads me to believe that absolutely nothing has been done. The status on my Makro account still reflects return declined which means no progress has been made one way or the other and for some reason Makro keeps stringing me along. Now please confirm what feedback has been received and why my account status still reflects return rejected after reflecting its approved. Why has this not been amended after informing me its a error on your side?
VB
Verushka B's update10 Jan 2026, 14:10
Reviewer Update
Right, so the only time I receive any form of response is when I post on this forum. Till today NO ONE has bothered to pick up a phone and call. In addition, the only reply I receive is a copy and paste of: Our sincere apologies, we are truly sorry, we will follow up and or we will escalate. How difficult is it to pick up a phone, phone a courier to collect the couch and refund the consumer but I suppose it's easier sending us all copy and paste emails with zero action taken. What exactly is the problem why are you not able to provide feedback as in, we phoned the courier on this date, this was the reply and or undertaking. This is what the returns department said. So, in the absence of any constructive feedback this leads me to believe that absolutely nothing has been done. The status on my Makro account still reflects return declined which means no progress has been made one way or the other and for some reason Makro keeps stringing me along. Now please confirm what feedback has been received and why my account status still reflects return rejected after reflecting its approved. Why has this not been amended after informing me its a error on your side?
VB
Verushka B's updateReviewer Update
12 Jan 2026, 15:46Good afternoon. Kindly note that this has not moved along due to any intervention or escalation. I once again contacted the call center this morning and spoke to Sinenhlanhla who actually took initiative and actioned something and proposed to log a new return in lieu of giving me the same standard, we are sorry and doing nothing about it , so you are just relaying something that i personally actioned by making a phone call and not due to any intervention on your part. As all i have been receiving is we will follow up, we are sorry and we will escalate with ZERO action taken.
VB
Verushka B's update12 Jan 2026, 15:46
Reviewer Update
Good afternoon. Kindly note that this has not moved along due to any intervention or escalation. I once again contacted the call center this morning and spoke to Sinenhlanhla who actually took initiative and actioned something and proposed to log a new return in lieu of giving me the same standard, we are sorry and doing nothing about it , so you are just relaying something that i personally actioned by making a phone call and not due to any intervention on your part. As all i have been receiving is we will follow up, we are sorry and we will escalate with ZERO action taken.