1 reviews | Active since Sept 2019
No joy from Makro Online
On the 12th of September, I completed an online purchase via Makro online. That same afternoon, I received an e-mail, confirming that my order had been dispatched. The delivery was scheduled for the 19th of September, however, the item was not delivered. I have since phoned and e-mailed, requesting feedback on my delivery. Despite promises by the call center agents to phone me back with feedback, I am yet to receive a phone call and my e-mail has remained unanswered. I am now at the stage where I would like to cancel my order with Makro, but my only concern is that the refund process will be even worse than the ordering process. I regularly order online and my experiences with other service providers has always been hassle free. This has been my first and last online purchase via Makro. The service has been absolutely pathetic.
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and for the inconvenience this has caused you. We will contact the necessary departmental management for urgent assistance and the soonest feedback is received, we will contact you.
Feedback to be relayed within 48 hours.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and for the inconvenience this has caused you. We will contact the necessary departmental management for urgent assistance and the soonest feedback is received, we will contact you.
Feedback to be relayed within 48 hours.
Kind Regards,
Makro Hellopeter Team