TK
Thulile K

1 reviews | Active since Feb 2015

10 Feb 2016, 11:43

No information given on exchange

Dear Management,<br> <br> On Saturday my husband bought me a tight at the Makro Wonderboom and he was not advised that he can't exchange it If it doesn't fit me, when I got home on Sunday night I just looked at it and I told him it won't fit me I didn't even tried it on as I can tell by just looking at it. On Monday he came back to exchange it and he was told that he can`t exchange it due to hygiene reasons.<br> <br> I want to know why he was not advised that if the tight is small he won't be able to exchange it , and I also want to know why do you allow people to fit the tight if you don't exchange them for hygiene reasons? I'm so disappointed at the service that he got when he was buying this tight I'm sure it's Makro`s duty to train their staff on things that are sold by them the cashier was supposed to inform him that he won't be able to exchange the tight if it doesn't fit. Please reply on my email [Email Removed] <br>

0
Replies (1)
Makro
Makro's reply10 Feb 2016, 12:04
Official
Hello montez_amahle,

Thank you for taking time to raise your dissatisfaction

Due to hygiene reasons, applicable legislation , swimwear, underwear, shavers, toothbrushes and other personal care items cannot be exchanged.

Please accept our sincere apologies for any disappointment or inconvenience this matter has caused.


Regards
Mmule Moropa