DvdM
Dawie van der Merwe
1 reviews | Active since Nov 2015
24 Jun 2020, 12:39
No indication of partial order dispatched.
Call centre not able to answer question: order was dispatched with missing items - without informing me that they dont have stock of items. Is it unreasonable to expect to be informed in order to manage expectations. SMS notification only indiactes the order is on its way.
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Replies (2)DvdM
Dawie van der Merwe's updateReviewer Update
26 Jun 2020, 17:04Good day
so part 2 of the order arrived.... order for bicycle light.... delivered... headphones....
please urgently assist with resolving these issues.
thanks
so part 2 of the order arrived.... order for bicycle light.... delivered... headphones....
please urgently assist with resolving these issues.
thanks
DvdM
Dawie van der Merwe's update26 Jun 2020, 17:04
Reviewer Update
Good day
so part 2 of the order arrived.... order for bicycle light.... delivered... headphones....
please urgently assist with resolving these issues.
thanks
so part 2 of the order arrived.... order for bicycle light.... delivered... headphones....
please urgently assist with resolving these issues.
thanks
Makro's replyOfficial
05 Jul 2020, 16:34Good day Dawie,
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Makro's reply05 Jul 2020, 16:34
Official
Good day Dawie,
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team