RP
REYHANA P
1 reviews | Active since Mar 2009
17 Feb 2021, 08:22
NO IDEA ABOUT WHAT CUSTOMER SERVICE IS
I went to purchase from Makro in Strubensvalley. it was a large amount and asked them to put in on budget, which they did not do. I have spoke to customer service staff a number of times, to no avail. I have explained that in not putting the amount on budget is obviously influencing the repayment. guess what they either don't understand or don't want to understand, I have now been told to pay the incorrect repayment and they will thereafter correct it. so disappointed
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Replies (2)
Makro's replyOfficial
17 Feb 2021, 09:45Good day Reyhana,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply17 Feb 2021, 09:45
Official
Good day Reyhana,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
RP
REYHANA P's updateReviewer Update
17 Feb 2021, 09:48I have just received my current statement, and it also reflects the incorrect monthly payment, as well as the arrears amount due to the purchase not being on budget as it should be
RP
REYHANA P's update17 Feb 2021, 09:48
Reviewer Update
I have just received my current statement, and it also reflects the incorrect monthly payment, as well as the arrears amount due to the purchase not being on budget as it should be