No help whatsoever

<p>I purchased a coffee machin on the 24/06/2015 from Makro Springfield, In october 2015 we were experiencing problems, like no power, kept going into a weird mode. The machines name is Nescafe Dolce Gusto Circolo. We then proceeded to take it to Makro Toti on the 22/10/15 for repairs, we were then phoned and told to collect a new unit on the 06/11/15. On monday 31/10/16 the machine starts giving us the same problems, I called in and was advised to bring it through, however they sent it back saying they cant help me. I called through and spoke to Pat Naidoo and she said the same thing. How can a unit give me the same problems twice.. and It has a one year guarantee, surely its still under guarantee if they replaced the unit on the 06/11/15</p>