No Help bad service never use Makro

Item: Makro
Rating: 1
Author: Carey D

I ordered on line a gift for my 5 year old son, No one informed me there was no stock even though the website said they had stock. I phoned in on the 21 Oct 19 to find out where my order is only to be told there is no stock. I canceled the order on the 21 Oct 19. I phone every day to find out why I have not been refunded yet and no one can say all I get told is they are waiting for Alberton branch to process the refund. As of today still no refund. What should have been a nice experience is one of the most upsetting things I have had to go through.

Helpful (0)

Replies (2)

Makro's replyOfficial

14 Nov 2019, 16:42

Good day Carey,

Thank you for bringing this matter to our attention.

Kindly accept our humblest apologies for the customer service and the inconvenience this matter has caused you. We will contact the stores Online Management to urgently advise on your delivery and we will revert to you via email.

Please be advised that feedback will be relayed within 48 hours.

Again, please accept our most sincere apologies for the delay and inconvenience this has caused.

Warm Regards,
Hello Peter Team

Makro's reply14 Nov 2019, 16:42

Official

Carey D's updateReviewer Update

14 Nov 2019, 16:45

Good Day

I do NOT WANT YOUR DELIVERY!!!!!!!!!!!!!!!!!!!!!! Read my complaint properly. I'm waiting for my REFUND!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!. My sons birthday has come and gone I have had to go borrow money to buy him a gift from some where else. PAY BACK MY MONEY

Carey D's update14 Nov 2019, 16:45

Reviewer Update