No Help

I have been paying my Makro account every month on time, and this month i got a random message saying that i haven't paid my account and i must pay it before the 1st. I left it because i already paid. Then i got a second message saying my account has not been paid and i have to pay double my amount. Best of all i try phoning customer care to sort this out. No help there, then RCS phones me just to end up speaking to a recording saying i must wait for a consultant. Which i did, no one ever helped me. I cant see how my account cant be up to date if i pay in store every month and not EFT or another way. Makro needs a wake up call, start focusing on your management then maybe the employees will follow and actually do their jobs!