No Help

I have paid for an item in the 13th Dec with delivery online and yesterday when I log onto my account it said something about deliveries placed after the 8th will only be delivered in the new year so as a customer I phoned to confirm if my order is part of this as when I **** the payment it said 3-5 working days for delivery Now here is the problem with the call center , ( ********** 300 / ********** 999 / ********** 000) I spent about 4 hours on the phone yesterday just for someone to help me and if and when I do get to speak to someone they just transfer me to the next and so on and if I wait about 40 min on hold the phone call gets cut I do not understand why is this such a problem as a customer I would like to ensure im at home for collection and still to this min I have no answer