no happy with Markro both Online and in store

This time is for Markro Online. This is the first time to order online with them. I was expected one simple transaction can be done quicker because of the development of technology. Placed the order last Tuesday, and today is Wednesday. nothing yet. worst online services. Don't want to waste time to contact them any more like last time. Deliver or not, whatever. Two years ago I bought a box of canola oil, and then I found 4 sunflower oil inside. Contact them and ask me to take back to replace, which means I have to spent 1~2 hours with them and spent extra R100 for fuel. of course I refused and asked for refund. And of course no reply from them afterwards. Here was the person I talked to *** Khanyi. I don't know how you feel if you have something like this, but I was upset for the ***** and disappointed on such a big company.