LA
Linda A
1 reviews | Active since Jun 2010
16 Dec 2021, 07:41
No goods, no refund and no communication
I placed an online order on 2nd December with a promised delivery of 7-10 days. The order hasn't been delivered and nobody can tell me when it will be delivered. I really wish I had used Checkers and I would have had my delivery within an hour. Makro is pathetic compared to other retailers. They are clearly way out of their depth and unable to fulfil their promises. I feel like I will spend Christmas with no goods, no refund and no communication from Makro.
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Linda A's updateReviewer Update
17 Dec 2021, 11:29 I have called the customer care line three times. After holding for several minutes my first two calls were cut. The third call was answered but was cut shortly after being put on hold again. I’ve given up on getting any coherent or useful response from Makro. I have done my best to alert you to the situation and have given you ample time to rectify it. Here is what is going to happen. If I do not hear back from Makro by end of today with a definite promise to have my goods delivered by the end of the weekend, I am cancelling the order. I don’t care where it is, whether somewhere in your system or with the courier. If you cannot promise me today that it will be in my hands by Sunday evening, I will have to buy the goods elsewhere and I will expect a full and speedy refund from Makro. If the parcel is delivered after the weekend and after I have replaced the order, I will not accept the delivery will still expect my refund. I hope we are all clear.
LA
Linda A's update17 Dec 2021, 11:29
Reviewer Update
I have called the customer care line three times. After holding for several minutes my first two calls were cut. The third call was answered but was cut shortly after being put on hold again. I’ve given up on getting any coherent or useful response from Makro. I have done my best to alert you to the situation and have given you ample time to rectify it. Here is what is going to happen. If I do not hear back from Makro by end of today with a definite promise to have my goods delivered by the end of the weekend, I am cancelling the order. I don’t care where it is, whether somewhere in your system or with the courier. If you cannot promise me today that it will be in my hands by Sunday evening, I will have to buy the goods elsewhere and I will expect a full and speedy refund from Makro. If the parcel is delivered after the weekend and after I have replaced the order, I will not accept the delivery will still expect my refund. I hope we are all clear.