NO GOODS DELIVERED - NO REFUND - NO FEEDBACK

I have never has such terrible service in my entire life...... this is truelly pathetic.

I Purchased and paid for groceries on the 31/01/2024. The groceries was for a lady who is deaf and lives 230km away from me hense the online shopping. I put my cell number as she is deaf and will not answer calls but does respond to texts. I normally purchase at Makro Amanzimtoti and have never had any problems before.

I received an sms on Monday 05/02/2024 at 08h07 informing me that the goods were out for delivery, I informed the lady and she waited till 18h00 but no delivery was received. She contacted me that evening and queried if there had been a problem, I told her that this was the first time that I had experienced this but would find out and let her know when they are going to deliver to her.

At 8h17 on the 06/02/2024, I sent an email to Makro contact centre informing them that I had not received my order, but received no feedback. Later that morning, the driver contacted me and told me that he is at the address, I tried to contact the lady but the messages weren't going through, I called him back and told him to knock on the door and I'd try contacting the neighbours as she wasn't expecting him. He said there was no-one there and that I should collect the groceries at Makro and left. I was very upset by this time as I was in a meeting when he called (which I had to leave to make those calls) and I was unaware that he would be delivering then.

I finally made contact with the lady later that day and she informed me that she is at home and would not be going anywhere. I called the driver and told him that the lady had made contact and she was at home. He said he wanted to talk to her, I explained again that she would not answer the phone as she was deaf but only responded to messages. He then told me again to collect my groceries myself.

After sending 3 emails to Makro and still receiving no reponse, I called the call centre number explained the whole story again, I also explained to the agent that I am 230kms away, he then said he would arrange to have it delivered and can I hold, while holding my airtime ran out (I was using my cellphone), I am at work and cannot leave to buy airtime so I was unable to call back, however the call centre has my cell number and order number yet he have not tried to call me back or send an email as he has my email address as well. I now sit without any feedback and still no groceries were delivered to the address!!! What do I have to do to get some assistance??