LR
Lauren R
1 reviews | Active since Dec 2019
17 Dec 2019, 20:35
NO GO FOR MAKRO!!!!!!!
I have bough b chest freezer from makro cape gate (online purchase). The fridge was delivered 02 Dec. When I opened box there is a deep dent/ scratch on the front facing side. I contacted the online department the following day and recieved a ref number. The new item should have been delivered within 24H... To date several phone calls later to the store and online service and 0 feedback. Please give my money back, I have never ever recieved such pathetic service... Dissapointed
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Replies (2)
Makro's replyOfficial
18 Dec 2019, 12:04Good day Lauren,
Thank you for your review on our Hello Peter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
Kindly note that we will contact the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24 - 48 hours.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Thank you for your review on our Hello Peter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
Kindly note that we will contact the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24 - 48 hours.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Makro's reply18 Dec 2019, 12:04
Official
Good day Lauren,
Thank you for your review on our Hello Peter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
Kindly note that we will contact the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24 - 48 hours.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Thank you for your review on our Hello Peter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
Kindly note that we will contact the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24 - 48 hours.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Makro Hello Peter Team
LR
Lauren R's updateReviewer Update
29 Dec 2019, 11:44Good day. I recieved a phone call with regards to the abovementioned complaint. Was promised the fridge would be collected 23/12/2019 for the latest. Fridge is still not collected. I will surely be taking this further.
LR
Lauren R's update29 Dec 2019, 11:44
Reviewer Update
Good day. I recieved a phone call with regards to the abovementioned complaint. Was promised the fridge would be collected 23/12/2019 for the latest. Fridge is still not collected. I will surely be taking this further.