NO GIFT FOR BIRTHDAY DUE TO BAD SERVICE!

I placed an order on April 16th due to the fact that I know online deliveries sometimes take longer than expected however I honestly did not prepare myself for the actual back and forth non communication that **** ahead. I’ve requested feedback more than 4 times since as I have not gotten any updates regarding my order which was not delivered!! This is not acceptable as I made it quite clear that the order is a gift and needs to be here by Friday 3rd May but unfortunately it doesn’t seem as Makro does not care about it’s customers. Their staff is useless with communication. Why do you let outside companies sell on your website and they can’t deliver items??? I’m so disappointed by this service now my mom won’t have a gift for her birthday which is next week Monday!!