No fridge yet

I ordered a samsung fridge online. Delivery time stated 2 to 5 days. Its now day 6 and item is still under "packed" status. It has not even been handed to couriers. I then decided to contact Makro to find out what is going on. The customer service agent was really not friendly or helpful. They couldn't find my order number on the system and I was told to phone back later. Not helpful at all. She could have offered to find out what is going on and call me back. But it was like this is my problem not theirs?? With companies like Takalot delivering within a few days and with excellent customer service, it leaves places like Makro falling to the back of the pack. Poor delivery time, poor customer service, poor communication. I will think twice before ordering from Makro again.