1 reviews | Active since May 2015
No follow up on a very long repair
So very disappointed in Makro, Montague Gardens. I bought a Sinotec TV, which after 2 years stopped switching on. So I took it back as it has a 7 year repair warranty. After waiting a long 6 weeks, I finally got it back. Same problem, So I took it back. now 3 weeks! I just got a DSTV explorer, What a waste of money. Numerous calls later, they never get back to me, and are never available when I phone. It is now in total 2 months of this year that I have been without a TV. What happened to protecting your customers MAKRO? Just read your consumer Protection page! This is a joke and unacceptable. Very unprofessional and extremely disappointing! In fact shocking!! It is taking up so much of my time chasing them to no avail. I am pulling my hair out!! Help!
We acknowledge receipt of your email the contents of which we have noted.
We wish to inform you that in terms of the Sinotec 5 year guarantee, the following applies :-
1.The supplier is entitled to inspect and assess the unit when it is brought in, in order to ascertain what the problem/s is/are;
2.Should the set be found to be faulty due to manufacturer defect, the set will be repaired within the 5-year guarantee period, but will not be refunded or replaced.
I believe our Customer Services Manager( Ashiq Parker) has been in contact with you and your TV has been repaired it will reached the store before the end of this week.
Regards
Makrocare
We acknowledge receipt of your email the contents of which we have noted.
We wish to inform you that in terms of the Sinotec 5 year guarantee, the following applies :-
1.The supplier is entitled to inspect and assess the unit when it is brought in, in order to ascertain what the problem/s is/are;
2.Should the set be found to be faulty due to manufacturer defect, the set will be repaired within the 5-year guarantee period, but will not be refunded or replaced.
I believe our Customer Services Manager( Ashiq Parker) has been in contact with you and your TV has been repaired it will reached the store before the end of this week.
Regards
Makrocare