1 reviews | Active since Mar 2014
No feedback whatsoever or refunds
This was my last email to them*** >>>Dear Gugulethu,
I am writing to express my deep disappointment with the lack of response and action regarding my recent inquiries and concerns about the cancellation of my order for the ABS Faucet Spray Rotatable Head Tap.
Despite multiple attempts to reach out for clarification on the status of my order and the refund process, I have received no response from your team. This lack of communication is unacceptable and reflects poorly on Makro's commitment to customer service.
Furthermore, I have yet to receive the refund for my canceled order, adding to my frustration and dissatisfaction with this entire experience. It is concerning that Makro does not take customer compliance seriously, as evidenced by the failure to respond to customer inquiries and the delay in processing refunds.
I expect a prompt and satisfactory resolution to this matter. Please provide me with an update on the status of my refund and ensure that appropriate measures are taken to improve communication and customer service in the future.
I urge you to take this matter seriously and address it promptly. I look forward to your immediate action on this issue.
Sincerely,
Neels de Lange
Dear Caitlyn,
Thank you for reaching out to me regarding my order inquiry.
While I appreciate your response and efforts to address the matter, I am concerned about the lack of progress and follow-up since our last communication. Despite your assurance that my matter would be referred to the relevant department for further assistance and that I would receive feedback promptly, I have not received any updates or resolution to my issue.
It is disheartening to experience such delays and empty promises, especially considering the inconvenience caused by the cancellation of my order and the subsequent delay in processing my refund.
I kindly request urgent attention to this matter and a clear timeline for resolution. I expect Makro to fulfill its commitment to customer service and ensure that issues are addressed promptly and effectively.
I look forward to your immediate action and a timely resolution to this matter.
Sincerely,
Dear Caitlyn,
Thank you for reaching out to me regarding my order inquiry.
While I appreciate your response and efforts to address the matter, I am concerned about the lack of progress and follow-up since our last communication. Despite your assurance that my matter would be referred to the relevant department for further assistance and that I would receive feedback promptly, I have not received any updates or resolution to my issue.
It is disheartening to experience such delays and empty promises, especially considering the inconvenience caused by the cancellation of my order and the subsequent delay in processing my refund.
I kindly request urgent attention to this matter and a clear timeline for resolution. I expect Makro to fulfill its commitment to customer service and ensure that issues are addressed promptly and effectively.
I look forward to your immediate action and a timely resolution to this matter.
Sincerely,