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On the 5th of Jan 2016 I went to Makro in Polokwane to purchase a new Bissel Hepa Media Filter. I was told that I should get the model number and serial number and that they would order one for me, after giving them the information they told me that they would get back to me with regards to stock available and a price. I phoned again on the 19 Jan 2016 and was told that somebody will get back to me. On the 1 Feb 2016 I followed up again asking for somebody to contact me, still nobody contacted me. On the 11 Feb 2016 I was in store and enquired with the Tevo guy he again took my name and telephone number and told me that somebody else was going to get back to me, 5 days later...not one phone call. This is just pathetic - NO CUSTEMOR SERVICE!