No feedback or replacement/refund

We recently placed an order online but unfortunately, upon assembling the chair, I discovered it was damaged. I immediately logged a return request and followed up by sending an email detailing the issue, but it has now been 10 days since delivery, and I have yet to receive any response or valid feedback. Despite my efforts to resolve this matter, the situation remains unresolved, and I am left without a functional product. As a customer of a reputable company, I am deeply disappointed by the lack of communication and the delay in addressing this issue. The absence of support for a product that arrived damaged is unacceptable, and it is not reflective of the standards I expect from a company of your size and stature. Due to this poor experience, I will not be recommending the online services to others and will reconsider any future purchases with this company.