1 reviews | Active since Jul 2016

11 Oct 2017, 13:42

NO FEEDBACK ON TV REPAIR

We bought a 55" TV by Makro Polokwane a year ago. The TV started giving problems so we took it back on 16/09/2017. It's almost been a month with no feedback. We called Makro Polokwane yesterday and they advised they will give us a call back shortly. We still have not received a call. This is ridiculous service they don't stay in touch and it's almost as nothing is done to repair my TV. We have no idea what is going on with the TV or by when we will have it back.

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Replies (2)
Makro
Makro's reply12 Oct 2017, 07:08
Official

Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.


Regards
Mbali Makhanya

Makro
Makro's reply18 Dec 2017, 12:41
Official

Good day,

I understand that the store has been in-contact with you and the issue is now resolved.

Regards

Mbali Makhanya