No feedback on status of the order

Good day.<br> I ordered and fully paid online for a side by side fridge costing R10,5490.00(delivery included) on the 15th July 2015 on Makro-Online.<br> Order number 076074. Numerous calls to your Online Support Centre days after, have yielded nothing but sheer frustration. I need someone to give me feedback like normal business transactions should. What is happening with my order? Agents are pointing fingers to PayU, I mean I do not have any official correspondence from Makro. The reference for today's call is *** and the agent is Lindo Ndwandwe. Someone please speak to me that's all I'm asking.