No feedback on online order & refund

I placed an order online on 24 November for 3 Totem bicycles, 26", 24" and a 12". It clearly stated collection will be within 3 - 7 working days. On 28 Nov I cancelled the 2 bigger bikes online and bought them Makro Centurion. They still owe me a refund and the remainder of my order. I have been phoning continuously only to hold fo 20min+ before someone actually answers. I spoke to Bonolo at the call centre, who said that she submitted my claim and will follow up. She never phoned me back. I phoned her again about 2 days after I sent an email to enquire about my refund and order, another lady answered and I asked to speak to Bonolo again...after explaining what it was about, the lady said Bonolo will phone me back just now as she only JUST saw my email. After an hour of waiting for her call, I phoned again, got through after 17 min, Bonolo answered. When I told her that I am still waiting for her to call me back, she said "oh okay"... She didnt have ANY feedback on my order or refund. This last conversation happened on Friday, 8 Dec around 10:20 am. I then asked Bonolo to put me through to her manager which she did. His name is Anthony. Anthony promised to call me on my cellphone by 12pm on that same day, 8Dec17 to give me feedback on my order and refund. I told him I want to collect that 12" princess bicycle by Saturday morning, 9Dec17, latest or if not, they can cancel the entire order and give me a total refund. Today, 13 Dec17 at 18h20, I am still waiting for Anthony's call. I have sent many emails since Friday without any reply. When I tried to call today at 17h50 the line just went dead.. no one there. The website says call centre hours are from 8am to 6pm... it doesnt say until 17h50pm.

This is the worst service I have EVER had to endure and I would strongly advise anyone to buy at Makro Online. They offer a service which they are clearly *********** of delivering. I have wasted so much money just on airtime...

PATHETIC!!! You will never see me again!

I want my refund MAKRO!