1 reviews | Active since Oct 2017
No Feedback on Logged Repair – Fridge Still Faulty
**Subject: No Feedback on Logged Repair – Fridge Still Faulty**
HelloPeter Team,
I am lodging a complaint regarding the poor service I have received from Makro and Defy.
Makro and Defy previously came out to repair my fridge and replaced the motherboard. Unfortunately, after a few weeks the same issue occurred again. I contacted Makro Wonderboom on **29 January 2026** and spoke to **Jane**, requesting that they log another call with Defy. I provided my previous reference number as well as my Makro card number, and I was assured the matter would be attended to.
To date, I have received **no feedback whatsoever**.
I have also been trying repeatedly to call Jane at Makro Wonderboom for an update; however, my calls are being disconnected, which is extremely frustrating.
The situation has now worsened — we woke up to find the fridge side warm and everything in the freezer defrosted, resulting in food spoilage and major inconvenience.
I am extremely disappointed with the lack of communication and urgency in resolving this matter. I request that Makro and Defy urgently:
* Provide feedback on the logged call * Arrange a technician as a matter of urgency * Advise on compensation for spoiled food if applicable
Please treat this as urgent.
Kind regards, Boitumelo ***
I went to the store and I was Informed that there was no call locked for me ,
they also called defy and defy told them that the fridge was not faulty , there were two technicians that came to my house in January 2026 , the first one said the fridge was fine , the secound one came and found the frost , as he opened the fridge at the back. and he came back after couple of days to replace motherboard, I have job card and pictures of the part that was replaced, I then asked if the fridge was fine , why did they replace the motherboard, and the first technician did not even make a report , I had to call Makro for feedback after a week the technician came thats when they send the one who found the issue and fixed it
so tell me if I should continue with a fridge that stops working out of nowhere , I put food there if it does this while I am away , who will pay for those?
I went to the store and I was Informed that there was no call locked for me ,
they also called defy and defy told them that the fridge was not faulty , there were two technicians that came to my house in January 2026 , the first one said the fridge was fine , the secound one came and found the frost , as he opened the fridge at the back. and he came back after couple of days to replace motherboard, I have job card and pictures of the part that was replaced, I then asked if the fridge was fine , why did they replace the motherboard, and the first technician did not even make a report , I had to call Makro for feedback after a week the technician came thats when they send the one who found the issue and fixed it
so tell me if I should continue with a fridge that stops working out of nowhere , I put food there if it does this while I am away , who will pay for those?