No feedback on email sent regarding complaint

I sent an email to [Email Removed] on the 04th of February 2016 regarding the purchase of 2 Totem Mountain bikes that we bought in September. <br> <br> We have used the bicycles only a few times and on two occasions it rained, we dried the bicycles after we were done as they are stored in our house. The bikes have now rusted and I don't find that acceptable at all as we specifically bought the more expensive bikes, and seeing as they are mountain bikes and are obviously meant for rough terrain etc this should not happen. I even attached photo's on email to show the rust. And to date I have had no response not even a simple auto reply to say the matter is being dealt with.<br> <br> I would like someone to contact me urgently as I would like a refund of our purchase or the replacement of our 2 bicycles for 2 that will not give the same problem. We shop at Makro monthly and this is the first time that we have had any complaints or issues, so we would like this to be sorted out asap!