NO FEEDBACK ON DELIVERY OF ITEMS

I placed an order online for 2 Car Seats from Makro on 20 August. Estimated date of collection at the Strubensvalley Store according to the website was 27 August. I've been following up for 2 days and no one can give me a clear answer as to when the stock will arrive. According to the branch they are waiting to from the supplier. According to the supplier the store has got 5 car seats in stock. I was promised feedback but I'm not getting any from the store. The store said they've got stock, but it's all returns. Who is lying here? I need answers!