NO FEEDBACK ON COMPLAINTS BY MAKRO

STILL NO ANSWERS FROM MAKRO REGARDING MATTER BELOW, ALSO NO FEEDBACK EXCEPT AUTOMATED FIRST RESPONSE!! WHO ELSE CAN HELP PLEASE??

"UNACCEPTED DELAYED IN REFUND OF CANCELLED ORDER #MAK ********** PLACED THE ORDER ON 2019/02/12. NO DELIVERY BY 2019/02/19. CANCELLED ORDER ON 2019/02/20 AND WAS CONFIRMED SAME DAY VIA TELEPHONICAL CONVERSATION WITH MR MAZWI AT +-11H03. QUERIED REFUND OF MONEY ON 2019/02/26, 7 DAYS LATER AS PER MAKRO WEB SITE "Please contact our Online Support Centre on ***and a representative will assist you in cancelling your order. Note that a refund can take up to 7 days to reflect in your account.". ONLINE SUPPORT CENTRE REPRESENTATIVE NOW INDICATED REFUND WILL TAKE UP TO 14 WORKING DAYS FOR PAY BACK!! ALSO ACCORDING TO THE ONLINE SUPPORT CENTRE REPRESENTATIVE NOTHING WAS DONE ON MY ACCOUNT SINCE 2019/02/20 WHEN I CANCELLED THE ORDER!!

I NEED THE REFUND URGENTLY AND NEED THIS MATTER ESCALATED HIGHER UP! ALSO PLEASE PROVIDE WRITTEN PROGRESS REPORTS ON THIS MATTER. MY CONTACT DETAILS IS ON THE MAKRO ONLINE WEB SITE!

PLEASE DO NOT GIVE ME THE STANDARD OFFICIAL RESPONSE THAT YOU HAVE GOT LOADED ON YOUR COMPUTER (I HAVE CHECKED BY HELLOPETER WEB SITE ALREADY AND HAVE SEEN YOUR RESPONSES). 

Official business reply

Good day Barend

Thank you for writing to us.

Allow me to apologize for the inconveniences caused and that you haven't received your refund as yet.

Please note that your matter has been escalated to the highest point possible for it to be looked into so for preventative measures to be put in place.

Thank you for your patience in this matter.

Kind regards Otsiele Boikanyo"