No Feedback - NO Service to loyal customers

Item: Makro
Rating: 1
Author: STOFFEL T

I have a Makro store card, but everytime I check my balance with SMS, I get reply back that my card is blocked for my safety. .. blah blah blah. I've sent an email to ask to please unblock my card and update my contact number about 2 weeks ago, but get simply no answer. I've sent to all the Makro email addresses as well as RCS, but no one replies, just auto responses to say I will receive feedbac k in 48 hours.

Helpful (0)

Replies (1)

Makro's replyOfficial

07 Nov 2018, 08:09

Thank you for alerting us on your complaint. Kindly be advised that your complaint has been escalated to the relevant team who will be in contact with you.

Regards

Mbali Makhanya

Makro's reply07 Nov 2018, 08:09

Official

Thank you for alerting us on your complaint. Kindly be advised that your complaint has been escalated to the relevant team who will be in contact with you.

Regards

Mbali Makhanya