No feedback from store or call Centre after escalating matter.

Good day, I purchased a new TomTom touch for my wife’s birthday in April last year, from Makro Woodmead. The watch strap has broken where the unit fits in. The unit is still under the 12 month warranty, I have been to the Makro store where the unit was purchased in several occasions and have made numerous phone calls, but no one wants to attend to the matter. I eventually contacted the customer service call Centre and was promised they would resolve the matter and revert back to me. I am sick and tired of calling these Centre and been placed on hold for long periods at a time. Still no one has come back to me, and I feel Makro needs to take a serious look at the service, because at present it does not exists. It’s been 3 weeks of phone calls and running around and at no point have I received one call or update. This is completely unacceptable, when your customer service deptartment also refuses to assist.