No feedback - cant make payment on big order

Try to pay order online, struggling to pay since Wednesday. Phoned customer care on Thursday, unfortunately they were not able to assist me at the time, according to the consultant the person that might be able to assist already left for the day. I was told that they will call me back the next morning to assist me with the payment online. Didn't receive any phone call. I did explain that the order is very urgent and that we need the merchandise by the 17th of December. Maybe Makro does so well that a R30000 order means nothing to them, I am sure there are other retailers that could do with this type of order.