1 reviews | Active since Mar 2016
NO FEEDBACK AND ENDS THE CALL THE WHOLE TIME!!!!
<p>Don't ever buy online, because I made 2 seperate orders for collection - but after 2 weeks when I phoned the Cape Gate store this is what took place.... they transfer me to online support but it just rings, so they say they are too busy - I give my contact details to phone me back....after 2 hours still no call back - I phone again then she transfers me again to them, but no answer - wanting to take my details again, BUT I refuse to believe after 2 hours the line is still so busy that they can't answer. So I explained to her this happened earlier & she gave their direct number to me - so I started phoning them, over and over and over and over again - until someone picked up, but when I started talking she told me I must just hold!!! So the music starts...honestly after phoning the whole time. So I dropped the line and phoned again but this time they kept on ending my call over and over again. I was so angry - can't believe this was happening - what kind of employees do this, this is the kind of people that give MAKRO a bad name. So I phoned Cape Gate customer service again - obviously she wanted to transfer me again and I had to explain to her what happened....she transferred me to the manager - after 5min he picked up, then he confirmed the order I made the 25th - they have all that in stock (so hello??? why is it not packed, so I can come collect??) and the order I made the 29th - some items were not in stock, but obviously cause it's days later BUT when I was ordering it online it was in stock! This is unacceptable. This online support team of Makro does not give ANY support - they also did not reply to my two emails that I send them before I started phoning. I hope you Makro looks into this online support team because I'm definitely not the only customer. Pathetic.</p>
Thank you for taking the time to communicate to us why our service did not meet your expectations
I believe you have collected your order from Cape Gate store.
Please accept our apology for any inconvenience caused.
It is our goal to retain you as a satisfied customer.
Regards
Mmule Moropa
Thank you for taking the time to communicate to us why our service did not meet your expectations
I believe you have collected your order from Cape Gate store.
Please accept our apology for any inconvenience caused.
It is our goal to retain you as a satisfied customer.
Regards
Mmule Moropa
Good Day
It's not just me that's complaining about the online service. It's a lot of people, people that actually support Makro. So you need to create an action plan to better the online service. Can't show it's in stock when ordering and then days later say no stock, this is not fair.
Also even though I went to the store to fetch the orders I had to wait long for them to pack the order after I spoke to the manager the previous day and told him just exclude the products that's not in stock. And obviously he was missing when I were there the next day.
But thats not all, so they excluded the 2 mitchum products with the total of R85 but when I got refunded I only received R71.84, how is that fair????
I have never ever had problems like this with any company. Always just sorry for inconvenience and then in person when I explain to them what happened they have the audasity to smile as if I don't see them. Unbelievable!!
It's not even about the money refund, I don't care about the difference but the customer service I received was terrible. I won't be buying online from Makro again and will definitely spread the word of my experience among a lot of people regarding this terrible customer service.
Not that I think for 1 second you will look into any of this cause sending an email saying sorry for the inconvenience is enough for you and the fact that I received the products when I had to make the extra effort.
Thank you for nothing
Good Day
It's not just me that's complaining about the online service. It's a lot of people, people that actually support Makro. So you need to create an action plan to better the online service. Can't show it's in stock when ordering and then days later say no stock, this is not fair.
Also even though I went to the store to fetch the orders I had to wait long for them to pack the order after I spoke to the manager the previous day and told him just exclude the products that's not in stock. And obviously he was missing when I were there the next day.
But thats not all, so they excluded the 2 mitchum products with the total of R85 but when I got refunded I only received R71.84, how is that fair????
I have never ever had problems like this with any company. Always just sorry for inconvenience and then in person when I explain to them what happened they have the audasity to smile as if I don't see them. Unbelievable!!
It's not even about the money refund, I don't care about the difference but the customer service I received was terrible. I won't be buying online from Makro again and will definitely spread the word of my experience among a lot of people regarding this terrible customer service.
Not that I think for 1 second you will look into any of this cause sending an email saying sorry for the inconvenience is enough for you and the fact that I received the products when I had to make the extra effort.
Thank you for nothing