1 reviews | Active since Oct 2020
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Good evening. My gift card expired I went to Makro Strubensvalley 15 /08/20 one of the ladies wearing yellow shirt assisted me she took my ID and gift card she made a copy . She explained that is would take approximately 3 weeks for replacement, To date I have not received my card .I received a call 19/09/20@10:12 from Nokupila complaints department and no follow up has been made to date .I attempted several times to contact them .Empty promises has been made as per Rosalia and Nokupila the complaint has been referred to `executive manager I received an email from Jabulile Khumalo 18/09@10:45 that query has been escalated and automated email 14/10@08:03 28/09@08:59 29/09@13:56 02/10@13:01.13:02,17:22,17:24, 03/10@13:59,12:15,12:32,12:34,12:46,13:06
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team