Hellopeter
Share Your Experience

1 reviews | Active since May 2016

23 Dec 2016, 10:32

No Feedback!

<p>I ordered an item online from Makro about 10 days ago. Hoever, the item received is not as per the site.</p> <p> </p> <p>I requested guidance twice on their site and numerous times on the "We will make contact with you within 48 hours" standard response.</p> <p> </p> <p>Does Makro close over Xmas or are they just ignoring online shoppers?</p>

0
Replies (3)
Makro
Makro's reply28 Dec 2016, 15:37
Official

We are committed to addressing your concern, and were hoping to speak to you directly in order to arrive at an amicable solution. But, unfortunately, the store has been unable to get hold of you using the Hellopeter contact details.

Please inform us how and when is best to make contact with you. It is our goal to retain you as a satisfied customer.

Regards

Mmule Moropa

Best regards,

's update28 Dec 2016, 15:50
Reviewer Update

Thanks Mmule

I did get hold of Sakhile which is assisting me on this matter. Unfortunately, cell reception in the area is poor and thus should be contacted on my landline number when required.

Regards

Makro
Makro's reply29 Dec 2016, 08:56
Official

Thank you for taking the time to raise your dissatisfaction with us. We appreciate that this may have caused frustration and inconvenience for you and would like to offer our sincerest apologies.

We will source the pliers .

Regards

Mmule Moropa

Best regards,